1. Who We Are

We are American Group, an independent service provider offering home appliance maintenance (cookers, ovens, washing machines, refrigerators, etc.) across the Arab Republic of Egypt via our website lg-repair.com.
We are not the parent company and do not own the “LG” trademark. We provide support and repair services for LG appliances through qualified, specialized technicians.

2. Use of the “LG” Trademark

The name “LG” shown on this website (lg-repair.com) is used solely to identify the types of appliances we service.
We are not the official owner or an authorized representative of the “LG” brand. All rights are reserved to LG Electronics, the trademark owner.

3. What Data We Collect

When you visit our site or use our booking/contact forms, we may collect:

• Full name
• Phone number
• Appliance type and the issue
• Email address (if provided)
• Geographical address (when a field visit is required)

4. How We Use Your Data

We use your data only to:

• Contact you to confirm details and schedule a repair visit
• Dispatch a specialized technician according to your appliance/issue
• Provide after-service support and quality follow-up
• Improve the site and overall user experience

We do not sell your data or share it with any third party outside our company, except where required by law or strictly necessary to deliver the service (e.g., sharing the address with the assigned technician).

5. Data Security

We protect your data by:

• Using HTTPS to secure connections to our website
• Restricting access to customer data to authorized team members only
• Not storing sensitive data outside the systems necessary to provide the service
• Applying appropriate technical and administrative safeguards to reduce unauthorized access risks

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We will take reasonable measures to safeguard your data.

6. Cookies

We may use cookies to enhance performance, remember preferences, and analyze usage. You can control cookies via your browser settings. Disabling cookies may affect certain site functions.

7. External Links

Our website may contain links to external sites. We are not responsible for their privacy practices or content. Please review the privacy policies of those websites.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the “Last Updated” date. Your continued use of the site after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

For inquiries or to request correction/deletion of your data, contact us via:

• 📞 Hotline: 01211114528
• 💬 WhatsApp: Message us on WhatsApp
• 📝 Online Booking / Contact: via the Contact page

Last Updated: 13 September 2025